Eligibility for Refunds
Refunds are available under the following conditions:
- A written request is submitted within 30 days of the service purchase.
- No significant progress has been made (e.g., ad campaigns are not launched, or store setup is incomplete).
- If you are dissatisfied, we first offer one round of revisions or troubleshooting to resolve your concerns.
Non-Refundable Services
Certain services are non-refundable due to the nature of the work involved:
- Completed ad campaigns or optimization tasks.
- Custom strategy consultations or digital reports delivered to the client.
- Subscription-based services after the billing period has begun.
Process for Requesting Refunds
To request a refund, please follow these steps:
- Contact us at [your email] with the subject: “Refund Request – [Order ID]”.
- Provide a detailed explanation of your issue or reason for dissatisfaction.
- Our team will review your request within 7 business days and respond with potential solutions or refund status.
Refund Approval and Processing
- If your refund request is approved, we will process the refund to the original payment method within 10 business days.
- Partial refunds may be granted depending on the completion stage of the service.
Exceptions & Special Cases
- No refunds are available for promotional packages or services purchased at a discount.
- Refunds will not apply to any issues arising from client delays or unresponsiveness.
Dispute Resolution
Before issuing a refund, we offer alternative solutions, including additional support or revisions to ensure client satisfaction.
Contact Us
If you have any questions about our refund policy, please email us at [email protected]. We are committed to resolving your concerns swiftly and professionally.